What information do we collect?
The types of information we collect from you depend on the dealings you have with Hotel Hotel. When you make a hotel reservation or purchase other services from Hotel Hotel, we collect personal information. Personal information is information that can be used to identify you as an individual.
We also collect information about how you use our website – this information is collected on an aggregate basis as you and others use our website. This type of information cannot be used to identify you as an individual.
In order to provide you with our services, we collect personal information from you including your name, home and business address, telephone numbers, email address, credit card details, date of birth, gender, lifestyle information such as room preferences, names and ages of children and other information necessary to fulfil personal requests.
We may collect your personal information as part of
– a reservation request made by our website, by email, by facsimile, in person or over the telephone;
– your communications with us through the Hotel Hotel website;
– our communications with you, including for marketing purposes;
– registering you as a guest when checking-in to the hotel;
– accommodating your personal preferences;
– updating your personal information or making changes to a reservation request;
– your use of our application on electronic devices such as mobile phones and tablet computers;
– your interaction with Hotel Hotel through social media sites.
We also use closed circuit television cameras in the public areas of the hotel which may capture images of you.
Use of personal information and consent
We generally use your personal information for the purpose of providing you with services that you have requested – such as accommodation at Hotel Hotel.
You also consent to us using your email address (if provided) for marketing purposes. We will only send you information that we deem relevant to you, such as special offers or promotions. You can opt out of receiving these emails at any time using the unsubscribe feature or by emailing email@example.com
Disclosure of personal information
Hotel Hotel will not sell or lease your personal information to anyone else. There may be circumstances where we need to disclose your personal information to third parties, for example
– to comply with legal or regulatory requirements;
– under a court order or subpoena;
– in the event of the sale or acquisition of Hotel Hotel;
– to provide you with services that you have specifically requested;
– where companies or businesses providing services to Hotel-Hotel require that information (for example credit card companies);
– in the case of an emergency;
– to debt collection agencies where you owe Hotel Hotel money for services we have provided to you.
By using our website or providing us with your personal information, you agree to and acknowledge that your personal information may be released to third parties in this manner. Where we do release your personal information, we will do so only to the extent necessary.
Storage of personal data
Your personal information will be processed on our computers based in Australia. However the nature of data storage and technology changes mean that your personal data may be stored on a secure server located overseas.
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the personal information we collect about you.
Website use information
Hotel Hotel also collects information about how you use and interact with our website. By using our website, you consent to the collection of this information. This information cannot be used to identify you and you can always use our website without revealing your identity.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.
Cookies are small pieces of data sent from our website and stored in your web browser whilst you are browsing the website. They tell our server information about how you use the Hotel-Hotel website.
Cookies identify your browser to our servers, but they do not identify you personally. If you do not want to accept cookies, you can block them by adjusting the settings on your internet browser. You may not be able to use all of the features on our website if you do this.
How we use website information you provide us
We may use information collected from your use of our website for our marketing and promotional efforts, to improve our content and service offerings, and customise our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis, but they will not be able to identify you.
By using our website, you consent to Hotel Hotel using website information in these ways.
Links to other websites
In order to provide you with products and services, Hotel Hotel provides links to other websites. Hotel Hotel is not responsible or liable for the content of those websites or for the practices employed by those websites, including how they collect or use your personal or website use information.
We are committed to protecting the privacy of the personal information we hold.