The Manifesto is an in-depth blueprint designed to embed the Hotel Hotel philosophy and ‘way of doing’ in the hearts, minds and hands of all staff and collaborators. Enclosed are the big ideas and all the small steps needed to realise the big ones.



It is a compilation of our brand standards that touch all areas of our operations from the design of our spaces, to the presentation of our public lounge and rooms, to the way we engage and communicate with our guests, visitors and the broader community.



The Manifesto is a live tool. It contains more than 75 ‘How To’ guides, step-by-step instructional manuals outlining how to complete important tasks around the hotel.



You will find templates for briefing external suppliers, inventories and supplier lists of all the special items we use and a depository of all visual and written artwork and materials.



There are style guides providing prompts on things like how to wear the Hotel Hotel wardrobe, how to maintain the integrity of the furniture arrangements and how we write.



Take the time to review the information within – our expectations are clearly laid out. It’s been curated just for you, with information filtered around your role. Return to it to check our standards and processes and remember – this guy is your friend and is here to help you.